INFANS Kick Scooter for Adults Teens, Big Wheels Foldable Scooter Ages 10+ Kids Youth

Shipping Costs & Tax

1. Free Standard Shipping on all items.

Shipping charges apply to orders from Canada

2. In order to let our customers have a better shopping experience and reduce additional costs, Infans will withdraw part of our profits from our order amount to pay customers the corresponding state sales tax. Therefore, you do not have to worry about excessive sales tax.

Shipping Locations

1. Shipping is only valid for shipping addresses in Canada (excluding Northwest Territories, Nunavut, and Yukon)

2. We do not deliver to FPO, APO, and PO Box addresses.

Shipping Methods

All orders are shipped out via UPS or USPS or FedEx or Pioneer.

Shipping and Delivery Estimates

We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.

If you choose to pay by credit card, your order will be billed within 24 hours. The items will usually be shipped out next business day after we received payment. If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 3 to 5 days, depending on your destination and the shipping carrier. In the event of any shipment not being fulfilled or shipped out after label creation, shipments exceeding 8 business days have the option to choose order cancellations or partial refunds. Please see return policy for more details.

When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

Infans takes every reasonable precaution to ensure that the products are not damaged during shipping. However, damage to products can occur during travel from the Infans shipping facility to homes or businesses. If the item is damaged in transit, please choose the corresponding item in “My Orders” to apply for a refund or a return within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Infans with proof of the damage in detail as this will assist us in processing your order refund.

Orders Tracking

You will be sent at least 2 emails for each order you place:

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For exact locations of your shipment, please track your items on the carrier's official website.

You can visit our online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order. Sign in with your Infans account and password to get a summary of past orders by visiting our Track Your Order’ Page for detailed steps of order tracking.

Note

1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.

2. We are not responsible for any return shipping cost if product didn’t meet your expectation nor placed a wrong order after order has been shipped out.

3.Items that weighs less than 150lbs will be dispatched by UPS. While, items that are weigh more than 150lbs will be delivered by truck.

Share information about your products, policies or serProduct Returns:
We recognize that sometimes an item may not meet your needs. In the event that you are not satisfied with your purchase, simply return it within 30 days from the date of delivery. Please keep in mind that all returns must be unused, unwashed, and undamaged and all packaging, labels, and tags must remain intact and be attached to the item. Promotional items, flash sales, clearance items, and any items marked as "final sale" are not eligible for partial refunds, exchanges, or returns. All sales are final. Otherwise, the item may not be eligible for return.


To initiate a return for an exchange or refund, please email us at support@infansbaby.com along with the return tracking number(s).
If you want to return it by yourself
Please send all returns to:Infans75 Quarterman Road,Guelph, Ontario, N1C 0A8778-300-1840We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to Infans. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your original method of payment. Please note that all refunds are processed within 3-7 business days.

If you cannot find what you’re looking for in our Return Policy, please visit our Contact Us page for additional customer service assistance.

Order Cancellations
Order Cancellation Before Shipment:If you need to cancel your order, you must cancel within 24 hours to receive a full refund.

To cancel your order, please email us at support@infansbaby.com. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3-7 business days.

Please note that we are updating our system maintenance between 11:30 pm-4:00 am PST Time. Any online cancellations are not supported. If you would like to cancel your order during this time.

Order Cancellation after Shipment:If you need to cancel after 24 hours of the order and before the item is delivered, please email us at support@infansbaby.com. We will process and recall your item(s) right away.
If the package has been recalled, you will receive a full refund minus a flat recall fee of $17.60*, which will be credited back to your original payment within 3-5 business days. *Each recalled package is $17.60.
If the package has failed to recall, you will receive a failed recall email notification. Please get in touch with support@infansbaby.com right away. Cancellations after shipment are only valid to UPS ground delivery service and FedEx. Any items delivered by truck, UPS sure post, or USPS cannot be recalled. All orders must be rejected at delivery.

Returned Products:
For any item returns, you can request a return label. Please notify us in advance of any of the following returned reasons, so we can anticipate that return.

Defective Item:If you feel you have received a faulty or defective product, please email us at support@infansbaby.com. Our support team will quickly reassess the issue and provide you with a response for up to 48 hours.

Received the Wrong Item:We follow careful order-picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you a free-of-charge return shipping label.

Item Damaged During Transit:In the unlikely event your item arrives at you in less than perfect condition, please reject the delivery immediately and get in touch with us at support@infansbaby.com. We will work with the shipping company and expedite your new replacement order. Alternatively, a full refund can be requested after we’ve submitted a damage claim with the shipping company and received confirmation. We may require images and/or videos of the defective product.

Missing or Lost Item:If you suspect your package is missing or lost, please email our customer service team at support@infansbaby.com with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. The process will take 7 days until a formal confirmation can be received from the shipping company.

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